Terms & Conditions

Last updated: June 16, 2026

These Terms & Conditions ("Terms") govern your access to and use of the website and services of Genkonnect Services Pvt Limited ("GenKonnect", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website or entering into a services agreement with us, you confirm that you accept these Terms and have the authority to do so on behalf of yourself or the organisation you represent.

2. Services

GenKonnect provides business process outsourcing services, including customer support, back-office, sales, and technical support. The specific scope, deliverables, service levels, and fees for any engagement are set out in a separate written agreement or statement of work, which prevails over these Terms in the event of conflict.

3. Use of the Website

You agree not to:

• Use the website in any unlawful manner or for any unlawful purpose;
• Attempt to gain unauthorised access to our systems or data;
• Interfere with the proper operation or security of the website; or
• Reproduce, copy, or resell any part of the website without permission.

4. Intellectual Property

All content on this website — including text, graphics, logos, and design — is owned by or licensed to GenKonnect and is protected by applicable intellectual-property laws. You may not use our marks or content without our prior written consent.

5. Client Obligations

Where we deliver services on your behalf, you agree to provide accurate information, necessary access, and lawful instructions, and to ensure that any data you share with us may be lawfully processed for the agreed purposes.

6. Confidentiality

Each party agrees to keep the other's confidential information secure and to use it only as needed to perform under the relevant agreement. This obligation continues after the engagement ends.

7. Disclaimers

The website is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the maximum extent permitted by law. Services are governed by the warranties set out in your written agreement with us.

8. Limitation of Liability

To the fullest extent permitted by law, GenKonnect shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website. Liability arising from our services is limited as set out in the applicable services agreement.

9. Indemnification

You agree to indemnify and hold GenKonnect harmless from any claims, losses, or expenses arising out of your breach of these Terms or your misuse of the website.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which GenKonnect Services Pvt Limited is established, without regard to its conflict-of-law principles.

11. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date above reflects the most recent revision, and continued use of the website constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms, reach us through our contact page and our team will respond within one business day.